What's included
Arrival and departure transfers are included in your trip price on the first and last day of the itinerary. The exact transfers for your trip are listed in your Trip-Specific Reference Guide, under "Arrival and Departure: Transfers".
All members arriving or departing on the same flights or within a 30-minute window will be grouped on the same transfer. This arrangement may need a brief wait for everyone to exit the airport and collect their luggage. Your patience during this process is greatly appreciated.
When transfers aren't included
Members arriving to or from airports other than those listed in our Trip Itinerary or prior to Day 1 arrival day or departing after the last day of the trip will forgo the included transfers and must arrange and pay for their own transfers. Likewise, members booking additional pre or post-nights forego transfers as their arrivals/departures are outside of the official dates of the trip.
Send us your flight details
To ensure we can coordinate your transfers, you must submit your arrival and departure flight information no later than 60 days before the trip starts. If we do not receive your flight details by this deadline, your transfers will be forfeited.
A C$25 refund per person per transfer will be issued for any forfeited transfers.
Your Transfer Voucher
Approximately 45 days before departure, you will receive a Transfer Voucher from our team. This document will confirm your exact pick-up arrangements for both your arrival and departure.
If your flight changes
If you are in transit and your flight details change due to delays, cancellations or rescheduling—whether for your arrival or departure—we kindly ask that you notify your trip host on Telegram to ensure a smooth transfer experience.